warranty

Thank you for buying an STM product. We use the best materials and accessories available,
so you are unlikely to have any problems with an STM product. In the event that you do have a problem, we are happy to inspect the product in question.

STM warrants to the original purchaser that our products* are free from defect in materials and workmanship. If, after inspection, we find that the product is defective in materials or workmanship, we will repair or replace it without charge.

You may not qualify for warranty replacement or repair if your bag is affected by accidental
damage, misuse, improper care or alteration, or the natural breakdown of materials that may
occur after extended use of the product. This warranty also excludes claims for incidental or consequential loss.

If the product is found to be defective, STM’s only obligation and the purchaser’s sole and exclusive remedy is the repair or replacement of the STM product. STM shall have no liability or responsibility
to the purchaser or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the product.

All returns must be sent to STM at the purchaser’s expense. We cannot process your warranty until we receive your product.

To make a claim, contact info@stmbags.com.au and your closest STM rep will contact you as soon as possible.

If there is a problem with the bag according to this warranty, we will repair or replace the bag with the same or a similar product to the same value as the original.

Please note that proof of purchase must be provided to make a warranty claim.

Promotion/branded products are not covered by this warranty.

Except for the express warranty stated above, STM makes no other warranties with respect to the product, express or implied, including but not limited to merchantability or fitness for a particular purpose.

All STM designs and concepts are the intellectual property of Standard Technical Merchandise.
* All branded and/or developed product that has been specifically adapted for clients by STM is covered by a 12 (twelve) month warranty, as advised during the development process.